Returns & Exchanges

Thank you for shopping with Fifth Row. It's always our greatest wish that you enjoy your purchase(s). However, things happen. If you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 7 days of receipt, provided they are in original condition with tags intact as an exchange only. No refunds whatsoever. Once items are returned you will be entitled a store credit.

We are not able to accept items that appear to have been worn, washed, are not in original condition, or have had tags removed. Every aspect of the garment including the shoe soles and handbags must be free from signs of wear and odor.  

We can offer a store credit (excluding cost of delivery) and request that you return the item(s) unused and with the tags intact to us. Please ensure all return packages are sent with tracking via an insured service that provide you with a proof of postage, as we cannot take responsibility for items damaged or lost in transit. Please allow up to 10 days from the time we receive your return for it to be processed.

Where items are returned to us outside of this time period we reserve the right to return the item to you.

Changed your mind? You have the right to cancel.

We understand that you may change your mind about something you have bought online. You have the right to cancel within 24 hours of placing your order.

Where items are returned to us outside of this time period we reserve the right to return the item to you.

Undelivered Items

If items are undeliverable to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically issued back to you as a store credit and returned to stock. You will be notified via email of your store credit once processed.

Mail your item to the address below:

Fifth Row

5801 Leesburg Pike #1089

Falls Church, VA 22041

United States

  • HIGH -QUALITY SHOES, REASONABLE PRICES

    We believe that style is multifaceted and we want to make shopping easy and stress free for you by offering a variety of styles and price points.

  • CONTEMPORARY STYLES FOR SELF-EXPRESSION

    We offer shoes that are comfortable on your feet but do not compromise on fashionability.

  • MADE FOR EVERY DAY IN EVERY SEASON

    When you purchase we want you to be able to wear your shoes in multiple situations, from dressing up for date night to running errands on your lunch break.

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