Shipping Policy

DOMESTIC ORDERS

  • All orders are fulfilled Monday - Friday excluding weekends and holidays.  Orders are shipped within 3-5 business days from the receipt of payment verification.
  • We are not responsible for unexpected shipping delays caused by circumstances related to the courier or the weather. 
  • Please allow up to 5 business days for your order to be shipped during sales. Ex; Black Friday & Holiday sales.
  • All Domestic and international orders are shipped via USPS priority mail. 
  • You will receive tracking information on the day your order is shipped. Please allow 24 hours for your tracking information to update.
  • Please exclude processing time when calculating your packages date of arrival. Delivery time starts 24 hours after your tracking information is received.
  • We are only able to ship to the address you indicate, please ensure that the address entered at checkout is correct. Fifth Row is not responsible for theft of missing packages.

INTERNATIONAL ORDERS

  • International packages may require addition processing time.  
  • Fifth Row is not responsible for addition shipping and/or customs charges incurred by customer when importing goods. 
  • If the package is returned to Fifth Row due to unpaid charges, we will not issue a refund and reshipment charges will apply. 
  • If the wrong address is entered at checkout and the package is returned back to us there will be a reshipment fee of $7 USD due prior to reshipment. 
  • Once the item is shipped we are unable to make changes to shipping address. In this case, please contact USPS to make any address changes. 
  • If your tracking information states delivered and you believe this to be an error. Please contact your local post office. 

 

REROUTED PACKAGES

  • We do not manually input shipping addresses. Shipping addresses are exported from one database to another, please ensure shipping address is correct upon receiving order conformation email.
  • If your tracking information states “notice left” please contact USPS to reschedule delivery before 14 days. Otherwise your item will be returned to us. 
  • If an address error is made please email Fifth Row within 5 hours of confirmation email. Once orders are processed for shipment no changes can be made. 
  • You will be contacted via email when your rerouted package is delivered and processed into our warehouse. 

  • HIGH -QUALITY SHOES, REASONABLE PRICES

    We believe that style is multifaceted and we want to make shopping easy and stress free for you by offering a variety of styles and price points.

  • CONTEMPORARY STYLES FOR SELF-EXPRESSION

    We offer shoes that are comfortable on your feet but do not compromise on fashionability.

  • MADE FOR EVERY DAY IN EVERY SEASON

    When you purchase we want you to be able to wear your shoes in multiple situations, from dressing up for date night to running errands on your lunch break.

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